Privacy Policy

Effective Date: April 15, 2025
Business Name: Ruby Imperial
Email: rubyimperialofficial@gmail.com
Phone/WhatsApp: +92 344 8785362
Location: Faisalabad, Pakistan

At Ruby Imperial, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Ruby Imperial, we may collect the following information:

Personal Details: Name, phone number, email address, and shipping address
Order Details: Products purchased, payment method selected, and delivery preferences
Payment Information: We accept Cash on Delivery, Easypaisa, JazzCash, and Bank Transfers. All payment methods are handled separately and securely — we do not store payment card details on our website.
Technical Information (in future): We may use tracking tools like Google Analytics or Facebook Pixel to understand website traffic and user behavior.

2. How We Use Your Information

We collect and use your data to:

Process and deliver your orders
Communicate with you regarding your order status or support inquiries
Send promotional offers, updates, and announcements via SMS, WhatsApp, or email (with your consent)
Improve the performance and user experience of our website

3. Account Creation and Guest Checkout

Customers can checkout as guests without creating an account. In the future, we may offer account creation to make repeat purchases faster, view order history, or track deliveries — but this will always be optional.

4. Data Sharing and Protection

We do not sell, trade, or rent your personal data to any third parties. Your information is only shared with trusted service providers (e.g., courier companies or payment channels) strictly for order fulfillment.

We follow secure data handling practices to protect your information from unauthorized access or misuse.

5. Marketing & Communication

If you opt-in, we may send you updates, offers, or promotional messages through email, WhatsApp, or SMS. You may unsubscribe at any time by replying to the message or contacting us directly.

6. Cookies and Tracking (Future Use)

We may use cookies and third-party analytics tools in the future to enhance your browsing experience and improve our services. You will be notified and given the option to manage cookie preferences when these tools are implemented.

7. User Rights

You have full control over your data. You can:

Request to view or update your personal information
Unsubscribe from marketing messages
Ask for your data to be deleted at any time

To request any of the above, simply contact us at rubyimperialofficial@gmail.com.

8. Children’s Privacy

Our website is open to users of all ages. However, we do not knowingly collect personal information from children under the age of 13 without parental consent. If such information is mistakenly collected, we will delete it upon request.

9. International Users

Currently, Ruby Imperial serves customers within Pakistan. As we expand globally, we will update our Privacy Policy to comply with international data protection laws such as GDPR (EU) and CCPA (California, USA).

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business, services, or legal requirements. Updates will be posted on this page with the revised effective date.